OUR
SERVICES - WHAT WE OFFER
Our Equipment - Although we
are an independent garage, you will find that the range of diagnostic
equipment we use is of a similar specification (and in many cases
superior) to those more commonly found in a large franchised 'main
dealer'. We have installed a Sun engine diagnostics system and
have invested heavily in equipping our workshops with a comprehensive
range of specialist tools,
including many specific to Rover, Volvo and Volkswagen work. In
effect, there's very little we can't undertake - which ever make
of vehicle you own!
Our Staff - We mix up-to-date
training with good old-fashioned experience. 
Our
team of technicians have specialist training on Rover, Volvo,
Ford and Volkswagen ranges along with a wealth of knowledge accrued
whilst working on the complete spectrum of manufacturers' vehicles.
Chris Wood himself has over 30 years experience in the vehicle
servicing trade and was previously employed by Volvo as a specialist
faultfinder. Rest assured that whatever you drive - from the tiniest
hatchback to a giant 4x4 - we have the expertise to keep it running
in absolutely tip-top condition.
Our IT Systems - These are
not only used for administration, but form the core of our operation
and enable us to deal with our suppliers, communicate with our
customers and run our whole business in an efficient manner.
We use our Unipart KiS Pro system for up-to-date parts information
and the latest ICME database to access service schedules and recommended
repair times, allowing us to issue computerised job estimates
and fully-itemised invoices. We maintain a complete service history
of our customers' vehicles and can even provide them with automated
reminders of pending MOT and servicing dates.
Our Guarantees - All new parts
fitted are usually guaranteed for 12 months or 12,000 miles. Some
parts, for example batteries, have 2, 3 or in some cases even
4 year guarantees. Secondhand parts, when fitted at the request
of customers, are usually guaranteed for 3 months or 3,000 miles
- as agreed at time of fitting. We also cover labour costs for
these repairs when necessary
Our Practices - We deal with our customers as we would
wish to be dealt with ourselves. 
Our
service is courteous, efficient and thorough, our premises are
clean, tidy and customer-friendly! We run several courtesy cars
for our customers (plus a courtesy van for our fleet & commercial
clients) and can provide a local pickup/delivery service too.
Should any problem remain unresolved, the free services of an
independent arbitration service are available through our Motor
Vehicle Repairers Association membership. We follow environmentally-friendly
practices for the safe disposal of waste-products such as oil,
used tyres, oil filters, antifreeze, batteries and brake fluid
- all carried out in accordance with current health and environmental
regulations. And finally, we pride
ourselves in communication, endeavouring to keep you informed
at all times - before, during and after we carry out work on your
car.
