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CHRIS WOOD VEHICLE SERVICES LTD 
Rover, Volvo & Volkswagen Specialist  
Car repairs, service, sales & parts  
 
01328 855830 
   

OUR SERVICES - WHAT WE OFFER

A WIDE RANGE OF TOOLS AND DIAGNOSTIC EQUIPMENT Our Equipment - Although we are an independent garage, you will find that the range of diagnostic equipment we use is of a similar specification (and in many cases superior) to those more commonly found in a large franchised 'main dealer'. We have installed a Sun engine diagnostics system and have invested heavily in equipping our workshops with a comprehensive range of specialist tools, including many specific to Rover, Volvo and Volkswagen work. In effect, there's very little we can't undertake - which ever make of vehicle you own!

 Our Staff - We mix up-to-date training with good old-fashioned experience. ONE OF OUR TECHNICIANS AT WORKOur team of technicians have specialist training on Rover, Volvo, Ford and Volkswagen ranges along with a wealth of knowledge accrued whilst working on the complete spectrum of manufacturers' vehicles. Chris Wood himself has over 30 years experience in the vehicle servicing trade and was previously employed by Volvo as a specialist faultfinder. Rest assured that whatever you drive - from the tiniest hatchback to a giant 4x4 - we have the expertise to keep it running in absolutely tip-top condition.

OUR IT SYSTEMS ARE THE CORE OF OUR SERVICE Our IT Systems - These are not only used for administration, but form the core of our operation and enable us to deal with our suppliers, communicate with our customers and run our whole business in an efficient manner. We use our Unipart KiS Pro system for up-to-date parts information and the latest ICME database to access service schedules and recommended repair times, allowing us to issue computerised job estimates and fully-itemised invoices. We maintain a complete service history of our customers' vehicles and can even provide them with automated reminders of pending MOT and servicing dates.

 Our Guarantees - All new parts fitted are usually guaranteed for 12 months or 12,000 miles. Some parts, for example batteries, have 2, 3 or in some cases even 4 year guarantees. Secondhand parts, when fitted at the request of customers, are usually guaranteed for 3 months or 3,000 miles - as agreed at time of fitting. We also cover labour costs for these repairs when necessary

 Our Practices - We deal with our customers as we would wish to be dealt with ourselves. ONE OF OUR FLEET OF COURTESY CARSOur service is courteous, efficient and thorough, our premises are clean, tidy and customer-friendly! We run several courtesy cars for our customers (plus a courtesy van for our fleet & commercial clients) and can provide a local pickup/delivery service too. Should any problem remain unresolved, the free services of an independent arbitration service are available through our Motor Vehicle Repairers Association membership. We follow environmentally-friendly practices for the safe disposal of waste-products such as oil, used tyres, oil filters, antifreeze, batteries and brake fluid - all carried out in accordance with current health and environmental regulations. And finally, we pride ourselves in communication, endeavouring to keep you informed at all times - before, during and after we carry out work on your car.

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QUALITY WORKMANSHIP - ADVANCED TECHNOLOGY - COURTEOUS SERVICE
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